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HGCmore Platform Service

About HGCmore

HGC engages in e-Commerce platform branded as HGCmore withthat full e-commerce store features enabling HGC Broadband Customers to promoteand sell their goods and/or service on HGCmore.


Product Listing

  1. Supplier fill in the product information, SRP, selling price and cost on the Product Listing template
  2. HGCmore will provide a preview page for supplier to confirm the Products information
  3. Once the supplier has confirmed the details in the preview page, HGCmore will release the product for public sale.


Daily Sales Order

For Customer Order placed before 23:59, HGCmore will passthe sales order information in its Daily Sales Order Report, Packing Slip andlogistic company waybill (if any), including customer name, product code,product name and quantity to Supplier by 11:00 on the next business day

  1. With delivery service
  1. The Supplier can deliver the packaged Products within 2-5 business days together with the HGCmore Packing Slip and Supplier’s invoice (if any).
  2. The Supplier will reply on the next business day with the status of the delivery order and the logistics company’s waybill (if any)
  1. With Self-Pick up service
  1. The Supplier will provide the arrival date of the Products at Pick-up point within 2-5 business days
  2. HGCmore will send the Pick-up QR code to the Customers via email
  3. The Customers can pick up the Products by presenting the QR code at the pick-up point within 3 business days
  4. Supplier can use HGCmore redemption page to check and confirm the pick-up orders
  1. Electronic Vouchers
  1. Once payment for the sales order has been completed, an electronic voucher will be sent to the Customer via email


Product Returns and Product Recalls

HGCmore has7-days Products Replacement clause for damaged ordefective Products

  • If the Products that has been sold to the Customer is delivered incomplete or missing, or the wrong product has been delivered, the Supplier need to replace the Products without any additional costs
  • For the product recalls where the Supplier agrees, the amount refunded to the Customers will be adjusted in the next Payout Report


Commission and Payout Report

  • The Supplier agrees to pay HGCmore the commission on each Fulfilled Order at the rate agreed between Supplier and HGCmore. The Commission rate is calculated as the Net of sales price and cost of the Product
  • The net cost of the product, after deduction of all applicable charges, including Supplier offered discount or rebates, penalty charges, amount refunded or refundable or subject to charge-back to Customers, logistic costs, logistic admin fee, those listed in the Payout Report
  • HGCmore will provide Payout Reports showing the details of fulfilled orders to Supplier twice a month
  • If no written notice of dispute is sent by the Supplier within 14-days of receipt of the payment report, it will be deemed final and conclusive. If the disputed amount proposed by the Supplier is accepted by HGCmore, the said amount will be adjusted in the next Payout report
  • The Supplier will invoice HGCmore with the amount of the Payout Report within 30-days of the date of receipt of the Payout Report. HGCmore will settle the invoice within 30-days of the date of receipt of the Supplier’s invoice


Penalty Charge for Case about Delivery


General Terms &     Conditions (www.HGCmore.com Terms)

Penalty Charge

Wrong delivery, early delivery, late delivery, non-delivery, incomplete delivery

5% of sold price (per SKU)

max. HK$500

Any cancellation of the Customer Order by Supplier

5% of sold price (per SKU)

max. HK$500

Supplier does not take the initiative to cancel incomplete orders which are caused by out of stock.

5% of sold price (per SKU)

max. HK$500


Penalty charge for applicable law or regulation

Register HGCmore Plaform Service