HGCmore will suspend the "self-pickup" service at 12:00 AM on July 12, 2021 (Monday). The latest pickup date for all self-pickup orders is 6:00 PM on July 30, 2021 (Friday). All Overdue orders will be used for donation purposes and will not be notified. Thank you for shopping with us.


【Delivery method】
We currently use S.F. Express as our courier, customers may choose from:
1. Dispatch to Hong Kong Residential/ /Industrial or Commercial address
2. Self Pick-up from SF Station/ SF Service Center
【Delivery Coverage】
Hong Kong Island, Kowloon, New Territories and the outlying islands listed below
Lantau Island (Tung Chung / Discovery Bay / Chek Lap Kok / Hong Kong Disneyland / Mui Wo / Pui O / Cheung Sha / Tong Fuk / Shek Pik / Ngong Ping / Tai O)
Excluded Districts: Outlying island (Except Lantau Island, Ma Wan, Cheung Chau, Peng Chau and Lamma Island)
【Shipping Cost Details】
Free shipping on all single transaction over HK$600, at HGCmore.
If the purchase is less than HK$600, the shipping fee will be charged according to different delivery methods:
Self Pick-up from S.F. Store / S.F. Service Center - at HK$60
Dispatch to Hong Kong Residential/ /Industrial or Commercial address - at HK$60
*Delivery service only available in a single delivery location.
*An additional surcharge of HK$20 will be charged directly by S.F. Express for Remote Areas/Outlying Islands.customers will be required to pay at the spot when receiving order parcel.
*Not covered: China, Macau, Taiwan and other overseas regions.
【Delivery Time Details】
Once the order is confirmed and successfully paid, the order item(s) will be shipped within 2 working days.
The delivery time usually takes 1-2 working days, except public holidays.
Shipping time will be postponed if:
Incomplete recipient information, change of recipient address or recipient's inability to receive the parcel
In case of inclement weather, the delivery service will be delayed or arranged separately
Pre-ordered goods, special items (the product page will be noted)
【Delivery status tracking】
The system will notify you by e-mail that once the item has been shipped and its waybill number, so that you can check the delivery status on the official website of the courier company (S.F. Express).
If you find that the delivery time of the parcel is too long, please contact S.F. Express CS and check by the product waybill number on the email to check the delivery progress.
S.F. Express CS Hotline:+852 2730 0273
【Shipping Cost, Delivery Terms and Conditions】
HGCmore will arrange delivery after confirming your order payment.
All orders’ final confirmation are subject to the availability of the products/service. In some circumstances, HGCmore fails to provide any goods or services ordered, it has the right to cancel the order and notify the customer by phone or email before making a refund.
HGCmore will not notify recipient the exact delivery time, please pay attention to the call from courier company.
If there is no direct lift at the delivery location, the customer may be required to pay the additional surcharge directly to courier company.
The delivery time may be delayed for some remote areas.
If the recipient appoints another person to collect the parcel, HGCmore will not responsible for the risks or losses involved.
When the parcels are delivered to the shipping address listed in the order, whether or not they are signed by the designated recipient, the goods will be deemed completed.
Courier will make all reasonable efforts to deliver the goods before the date of the promised delivery. You agree and confirm that all shipments may be delayed.
HGCmore will not responsible for delays or failure to deliver, due to incorrect or incomplete addresses. Parcels that are not successfully delivered will be returned to HGCmore's logistics warehouse. The paid shipping charges will not be refunded, and the customer will be charged for the secondary delivery.
In case of inclement weather, the delivery service will be delayed or arranged separately.
If the delivery is delayed, suspended, rescheduled, lost or destroyed due to actual conditions such as traffic, area, weather and other force majeure factors, HGCmore will not take any responsibility.
In case of any dispute, HGCmore reserves the right of final decision.
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