Return Policy

If you find that the products delivered to you are damaged or having quality problems etc. after receiving, you have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products by calling 3423 7921 (Service hours: Monday- Friday 10:00-18:00).
You also have to meet the following prerequisite conditions namely:
(a) all valid supporting evidence to prove your request for replacement of the products;
(b) all valid supporting documents to prove that the product(s) in problem is/are purchased from HGCmore;
(c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;
(d) all product(s) in problem for replacement must be in its original state and not used; and
(e) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.
After you duly comply with the requirements stipulated in above to our satisfaction, we shall arrange the replacement of equivalent product(s) within 7 days after our approval.
All goods will not be refunded.
For replacement, only items of the same model and the same color will be offered.
‧HGCmore reserves the right to refuse the application for replacement due to the appearance of the goods and the inconsistent parts.
‧If HGCmore confirms that the damage of the goods is caused by improper use, man-made damage or liquid damage, we will not provide free replacement service and take no liability.
‧ In case of any dispute, HGCmore reserves the right of final decision.
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