For new customers, please click on the "Account" icon at the top right corner of the HGCmore homepage to register or click “Register Now”.
* Please be sure to fill in a valid email address, otherwise the order related information will not be notified.
You must be registered as a HGCmore member to make purchases.
Please click on the login page and click forget password. After entering the verification code, and a password will be emailed to your mailbox.
Please log in, go to My Account > Change Password, enter the original password and update the new password.
[Shopping and Order]
Please log in to My Account > My Orders Enquiry.
To simplify and speed up the delivery process, HGCmore does not provide any order modification.
Free shipping on HGCmore for a single purchase of HK$600 or above.
‧ SF Station / SF Express Center self pick up for a fee of HK$60, or;
‧ Delivered to Hong Kong residential/commercial address for a flat fee of HK$60
【Payment】
We accepts credit cards from Visa and Mastercard. AlipayHK and Tap & Go are also accepted and can currently only be used in Hong Kong Dollars. You can also pay with a HGCmore e-voucher.
HGCmore will not charge any additional payment fees. If there is a processing fee in the payment process, please consult the relevant payment agency.
HGCmore does not support cash payment on delivery.
HGCmore does not support the installment service at this moment.
【Shipping and Delivery】
Once the order has been confirmed and successfully paid, the goods will be shipped within 2 working days after the payment is received. You can go to My Account > My Orders to check the shipping progress.
After the order is shipped, the system will notify you by email that the item has been sent and its waybill number, so that you can check the delivery status on the official website of the courier company.
If you find that the delivery time is too long, please contact the SF's customer service. The delivery progress can be checked by providing the product waybill number on the email.
 
SF Customer Service Hotline: +852 2730 0273
Please note that delivery time cannot be specified when placing an order. If you are not available to receive the goods when the courier company is contacting you, please contact the courier company directly afterwards.
Before signing the parcel, please check the following: whether the consignee's name is your own, and/or whether the parcel outer packaging has obvious deformation and damage. If abnormality is found, please reject the whole parcel and email cs@eascotel.com or whatsapp 5699 6100. (Service hours: Monday to Friday 10:00-18:00).
Please email cs@eascotel.com or whatsapp 5699 6100.
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